Return and Refund Policy

Return and Refund Policy for Zcozen Pure Bliss:

Thank you for shopping at Zcozen Pure Bliss. We strive to provide you with the best products and customer service. In the event that you are not completely satisfied with your purchase, we have outlined our Return and Refund Policy below:

Terms of Return:

You have 30 days from the date of purchase to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.

State of Return:

The product must be in its original condition, unworn, and with all tags and packaging intact. We reserve the right to refuse a return if the item shows signs of wear or damage.

Reason for Return:

Please specify the reason for your return, such as a damaged product or receiving the wrong item. This information will help us improve our processes and ensure a better experience for you in the future.

Process for Return:

To initiate a return, please contact our customer service team at info@ecozenpurebliss.com  Our friendly representatives will guide you through the return process and provide you with a return authorization number.

Please ensure that the return authorization number is clearly marked on the package when returning the item. We recommend using a trackable shipping service to ensure the safe return of the product.

Process of Refund:

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will initiate the refund process.

Refunds will be issued in the original form of payment used during the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account. If you paid via cash on delivery, we will issue a refund through a bank transfer. In such cases, please provide us with your bank account details.

Contact Details:

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to our customer service team. You can contact us via email at info@ecozenpurebliss.com

 Our team will be happy to assist you.

Please note that this Return and Refund Policy applies only to purchases made directly from Zcozen Pure Bliss. If you have purchased our products from a third-party retailer, please refer to their respective return policies.

We appreciate your understanding and cooperation in adhering to our Return and Refund Policy. Your satisfaction is our top priority, and we will do our best to ensure a smooth and hassle-free return process.